All of our photographers are personally trained by Jordan to capture photos and video in the same style and all of our media is edited by the same team in order to deliver consistent results no matter who your photographer is. Our goal is to be interchangeable as a team and to always provide a consistent quality of service and product!

Full reshoots are not discounted because driving to a home and taking photos, even if we’ve been there before, is the same amount of work and time. Therefore, we recommend that you book a new shoot as normal. Or, if there are just 10 or so interior photos or exterior update photos needed then we have specific products for purpose which you can order under Photography a la carte section. However, if the total number of photos needed exceeds 10 then it’s best to book a new shoot.

Yes, we do for any shoots that are 25mi outside of KC (using Brookside as a centerpoint). We’re not fans of additional fees but we serve such a huge area (100+ mile radius) that it’s necessary to charge a little extra to fairly compensate our photographers for their time. For example, driving to a shoot in Leavenworth and back requires 2 hours of drive time during which we’re unable to serve more clients. In that amount of time we could do two shoots in KC and help more clients. Using Brookside as an approximate center point, our travel fees begin outside of a 25 mile radius. This equates to roughly 30 minutes of drive time one-way. The fee increases as the distance increases. This is all calculated by our scheduling system and the travel fee is displayed at checkout so there are no surprises! Our travel fee map can be found at the bottom of this page: jordanwyattashley.com/services

You can reschedule or cancel a shoot in a few ways! Your Account - login to your account, find the job you’d like to reschedule, and click the “Need to reschedule?” link under the date/time. This will allow you to reschedule, cancel, or set an appointment to TBD to come back to at a later time. Confirmation Email - Click the "Reschedule Your Appointment Online" button at the bottom of your confirmation email. App - Click the calendar icon for the job on your app dashboard. Be sure to click the "Check More Photographers" button under the calendar to see the entire team's availability and not just your currently scheduled photographer's How to Reschedule or Cancel using the App

No. We don't do custom substitutions on packages or provide discounts for removing items. Our packages are intentionally curated bundles of our most popular and profitable products. They help us earn more $$ per shoot by providing an easy convenient option for our clients to get all of the best items in just a few clicks on our order page. Because of this, we are able to provide a generous discount when compared to ordering a la carte. We also have systems in place to shoot and deliver our packages quickly and efficiently. If we try to substitute items we risk losing that efficiency and mess with the margins. If we can’t complete a task on-site such as drone photos, we cannot discount the package further because the package discounts are already so generous that it would be cheaper than booking in everything else a la carte.

You must be logged into your account with the correct email to see your group’s custom packages. Using the Book Now link without logging in will show the general shopping cart. Double check that you’re logged in and using the correct email and you should see them!

You will pay when your shoot is delivered. When you go to download your media a pop-up will appear where you can pay via credit card. Payment is required to download your media. Note: Payment must be made for all services rendered regardless of whether you will be using the media. Losing the listing or pushing it back does not exempt you from paying for the services rendered.

Yes! If you book back to back shoots with us in a travel fee zone then we will happily waive the lesser of the two fees.

You can book a shoot super easily from our website or app!

Wait about 30min and then you should be able to! Our scheduler doesn’t allow clients to book shoots at the same address back to back in order to avoid an accidental double booking. It puts a 30min timer on it and then it will allow you to book.

The length of the shoot will be determined by the services your order and the size of the home. You can see an accurate estimate of how long your shoot will take at the top of the calendar while booking and on your confirmation email!

Before the shoot - No, our system won't allow you so send us an email and we'll be happy to help! After the shoot - Yes, you can edit or update any listing info like the address, beds/baths, list price, sqft, etc. in your account or on the app. How to edit, update, or change list price, beds/baths, list price, etc. on the app.

Yes! Time permitting, we can almost always accommodate adding something to the shoot like drone photos, a reel, a floor plan, etc. Please have a conversation with your photographer to determine what’s possible! Our photographers are experts in this area so if you have questions about any of the products that you ordered and how they’ll turn out now that you’re on-site then then we’re more than happy to advise!

Yes, but you are not able to change these details online before the shoot because it would affect the time required on-site and potentially create scheduling conflicts. However, we can almost always accommodate adding something on to the job like drone photos, a reel, a floor plan, etc. Just send us an email or text with your request so that we’re prepared! If you need to reschedule and add a product to your shoot then you can do so online by canceling your first shoot and booking a new shoot. The Marketing Kit can be purchased from your job page or download page after the shoot.

Your invoice will be emailed to you at the time of your order and can be found on your account dashboard under Properties With a Balance Due. Payment is not accepted until the delivery of your media. You can view invoices for completed jobs at any time by finding the job in your account, going to the Site Summary page, and scrolling down to View Invoice. Or, by going to the Account page on your dashboard then Reports and Purchase History.

Yes. You can do so by going to the original job in your account, scrolling to the bottom of Site Summary, and clicking Order Additional Services. This will keep all of your media organized inside of a single job on your account.

Our website doesn't currently have the capability to allow for photographer requests which is why you can't find it on there. We are happy to try and accommodate such requests but can't always guarantee them. Our goal is for all of us to be equal in the quality of service and product we provide so that we become as interchangeable as possible. What helps is that we all shoot with the same processes and everything is edited by the same team so we're very consistent with our final output, regardless of who shoots the listing!

Yes! You'll receive a confirmation email immediately after booking your shoot that shows all pertinent information such listing address, date/time, products ordered, your photographer and their email/phone #, and even a prep list to send to your client! You'll also receive a second email confirmation 24hrs before your shoot and a text confirmation 2hrs before your shoot!

Once you reach out requesting a twilight shoot, it will be scheduled based on our team’s evening availability and the photographer will plan to show up 10 minutes before sunset to get set up and make sure the home has all of its interior/exterior lighting on.

Before noon the morning after the shoot! You can always expect your media to be delivered via email (text and app also, if opted in) before noon the morning after the shoot. If you don't hear from us by noon then please shoot us a message as it's likely we simply forgot to click a button. Please note, floor plans may not always be done processing by the time photos and videos are delivered but will be automatically uploaded later in the day so be sure and check back! Premium video and 3D floor plans have a 48hr turnaround.

This is because you have a second outstanding invoice on your job. Once your balance is paid then you can download them. If you’d like to wait to pay the second invoice until the media has been delivered then let us know and we can temporarily remove the paywall to allow you to download your old photos!

Yes. Under the Download All Photos section you can input your desired custom photo size (in pixels) in the Custom box and download all of the photos in that size. Note: the aspect ratio (L/W) must be 3:2 in order to avoid cutting off parts of the photo.

If you have a problem with your order then please let us know! Client experience is our #1 priority so we would love to hear from you so we can create solutions for you. If you have an editing request then please let us know and we can easily take care of that for you. If you were hoping for an angle that we didn’t deliver then please ask. We may have it in our extras folder. Making sure you get what you want is part of our business model!

Yes! You can drag and drop the photos to put them in your preferred order. You can also label them any way that you’d like. By default we change the labels to the street address to keep things organized.

Are you streaming the video online or watching the downloaded version? If you’re streaming it then spotty wifi or service is likely causing the resolution to be downgraded and therefore blurry. You can check the streamer’s viewing settings (usually a gear icon at the bottom) to see what the resolution is. Full resolution is 1080 and anything less may appear degraded.

You can choose your own thumbnail for the video on the “Site Media” page inside your job by watching the video, pausing it on the frame you’d like, and clicking the “Select Thumbnail" button at the bottom. This change will reflect on the streaming link, listing site, and marketing kit. If you download the video then it will by default select the first frame of the video as your preview thumbnail wherever you upload it. On Instagram you can choose your own preview thumbnail by clicking the Edit Cover Photo option just before you post your video. You can choose any frame from the video by scrubbing the timeline below or choose any photo in your photos app!

To download your video, head to the Download Page via the delivery email, your client dashboard, or the Jordan Wyatt Ashley app. At the very top of the Download Page you’ll see a section called Download Videos or Embedded Media (if you ordered a marketing kit). Click the download button/icon (the text next to the down arrow) and it will begin downloading! How to Download Videos on the App

If you have no agent intro on your video then you can switch it yourself by simply selecting a new audio on the Instagram app and it will replace the original audio. If you have an agent intro on your video, we include a version without music which you can find on your download page labeled as “address - no music”. You can upload this version to Instagram and add your desired music. To hear your agent intro and the new music, be sure to adjust the volume in the editor so that the original audio is high and the Instagram music is low enough to hear the it! We actually deliver all of our agent intro videos in 3 versions: Full (includes intro and music) No Music (includes the intro but no music) Unbranded (includes music but no intro) This way you can post the full version without any additional steps, the no music version so you can add your own music in the app, and an unbranded version to share on the MLS!

We LOVE feedback (positive or negative)! It’s how we get better! We look forward to getting your feedback whether it’s positive or negative! You will receive an email/text after each shooting asking you to rate us a thumbs up or thumbs down. A thumbs up will let us know everything went well (and ask for a Google review if you're a first-time client) and a thumbs down will send a follow up asking for more info. Once we receive this we’ll reach out to you ASAP to see how we can correct the situation! If you're upset about something then please follow the workflow above or call or text and give us a chance to fix it! We value communication and 99% of problems can be solved with a simple call!

If you get your photos back and you feel like you’re missing an important photo then please let us know! It’s possible that we have it but didn’t deliver it. If we don’t, then let’s make a plan. If you included the photo in your order notes, told us on-site, or it was an obvious miss then we’ll happily work to find a time to go back and capture it! If we did our due diligence but you or the homeowners want something extra or forgot to mention it before/during the shoot then please book an Update Photos shoot on our website. This way we’re fairly compensated for our additional time and effort!

To transfer a video from your computer to your phone, use Airdrop (Mac) or Dropbox. Emailing or texting could result in quality loss due to compression.

To share your photos, video, and other media with your... Clients - send them the Property Owner Preview link which is found on the Site Activation page or on the Web Site page on the app. Team - send them the download page link which is found on the Site Activation page or on the Web Site page on the app. Anyone with the link can download the media without logging in. How to Share Your Photos, Video, and Other Media using the App

When the zip folder name shows in your download folder as "Unconfirmed ####.crdownload" it means that it is still in the process of downloading or that the download has paused. If you're on a Mac then you should see a kind of pie shaped icon showing you what your download progress is. If you're using the Google Chrome browser then it will also show a circle icon displaying the progress of your download. Both will also tell you if the download process is paused or has an issue. If it's not working, the best solution is to cancel the current download and click the download button again to restart the process! Note: The original files are about 7 times the size of the MLS files so it's a huge folder! Depending on your internet speed it could take a lot longer to download than the MLS files. What's likely happening is that it's still in the process of downloading so it's still showing as "Unconfirmed ####.crdownload" and not letting you open it until it's finished.

There are 3 ways to download your media. The first time you arrive at your download page you’ll be prompted for payment. Once your invoice is paid you’ll be able to download all of your media! The Delivery Email In your delivery email, click the Download Media button in the header or the link in the Download Media section. Both will take you to your download page. Your Account on our Website Click the Client Login button at the top right to login. Find the job on your dashboard and click the Download Photos button. This page can also be reached by clicking the Download Media button at the top of your job’s Site Media page. The Jordan Wyatt Ashley App If you have our app downloaded then you’ll get a push notification letting you know your media is ready. In the app, find your job and then tap the Download button. Downloading from the app allows you to save photos directly to your photos app and quickly post to social media or share! Check our FAQ Playlist on YouTube for video walkthroughs! Watch Here

How to Download Floor Plans on the App

Yes. The Marketing Kit can be purchased after your shoot from the Download Page (you'll see buttons at the top and bottom) or on Site Activation page by clicking the Upgrade button under the What's Next? section.

Go to the Settings app on your phone, scroll down and click the Jordan Wyatt Ashley app, the first option is Photos, click Full Access in that menu and the you’ll be able to save photos/video from the app!

It should be ready shortly! The floor plans aren't always done processing by the time we deliver your photos and videos but once it's done processing it will automatically be uploaded to your site media. After we finish our floor plan scans we upload them to the cloud to be processed and the best ETA we get from the processor is that they will be ready within 24 hours from the upload time. Sometimes it's as quick as 12 hours but sometimes it takes a full 24 hours so unfortunately we can’t give a super accurate ETA ourselves but we'll shoot you a message when we see it come in!

You will receive your photos via email between 10am-12pm the morning after your shoot! If you’re curious, our process works like this - our photographers get home each evening and upload their media to our professional editing team in Vietnam who edits everything overnight so that it can be delivered the following morning. Edison, our admin, clocks in at 8am and prepares each shoot for delivery by collecting all of the media and checking it for quality. This is the highest priority task each morning so you can be assured that we’re delivering your shoot to you as fast as possible!

When you download the photos they will automatically download to the Downloads folder on your computer as a zip folder. On most computers you can simply double click the folder to open/unzip it and access the files like a normal folder. If that doesn’t work then you can right click it and select the option to “unzip” or “extract” and it will open/unzip. Note: a zip folder is like a normal folder but compressed into a smaller size so that it can be downloaded quicker. If you've downloaded the photos to your iPhone or iPad and are having issues then watch this help video: How to Find Your Photos on Your iPhone or Ipad

Of course! Send us an email with the correct title and we'll correct it asap.

It’s likely that your web browser is zoomed in too far to see the blue accept button at the bottom of the window. Zoom your browser out by pressing Ctrl or Cmd and the minus key or find the zoom percentage in your browser settings. Once you’re at 100% you should be able to see and click the accept button and get to the download page.

To share your video on social media - you will need to download the video and post it from the social media app or share the link (depending on the platform). Here are platform specific instructions: Instagram: Download the video, transfer it to your phone, and post using the app. If you have our app then you can download the video directly to your phone Photos app for easy posting! TikTok: Same as Instagram. Facebook: Download the video and post to your Facebook profile from your computer or in the app. If you have our app then you can download the video directly to your phone Photos app for easy posting! Copy the video link from the Download Page (if you have a marketing kit) and paste it directly into a Facebook post on your computer or in the app. YouTube: Download the video and upload it to your YouTube account. Doing this on the computer is recommended. BONUS - you can take this link to put on the MLS, facebook, or LinkedIn! YouTube Shorts: Same as Instagram. X: Same Instagram. LinkedIn: Same as Facebook. PRO TIP! To transfer a video from your computer to your phone, use Airdrop (Mac) or Dropbox. Emailing or texting could result in quality loss due to compression. PRO TIP! Make sure the Instagram option to upload at highest quality is turned on in your settings! Downloading our app! iPhone: https://apps.apple.com/us/app/jordan-wyatt-ashley/id1668506004 Android: https://play.google.com/store/apps/details?id=com.jordanwyattashley.client&hl=en_US

Yes. If you scroll down below the Download All Photos section of the download page to the Download Individual Photos then you can download individually or in small custom groups by checking the box on multiple photos.

Unfortunately we cannot deliver media the same day we capture it! The reason being, our photographers get home each evening and upload their media to our professional editing team in Vietnam so that it can be edited overnight and delivered the following morning between 10am-12pm. This leaves little time for our editors to get photos retouched to our standards and have them returned to us by a reasonable time to QC and prep them for delivery. Basically, someone from our team would have to stay up until (or past) midnight waiting on the edits to do this and there are not a lot of volunteers haha. But please know - our admin, Edison, clocks in at 8am every day and prepares each client’s shoot for delivery by collecting all of the different pieces of media (photo, video, floor plans, 3D tours, etc.), checking it for quality, putting photos in walkthrough order, and labeling everything correctly. This is the highest priority task each morning so you can be assured that we’re delivering your shoot to you as fast as humanly possible! One solution we have done in the past is to take one nice front exterior shot on our phone and text it to you after the shoot so you have a photo you can use to go live while you wait for the remaining edits. If that would help then please let us know!

Simply reply to the delivery email with your request! Please include as much information as possible to help us complete your request as soon as possible. (e.g. reference images, color samples, photos numbers, etc.)

Unfortunately our system only allows you to see a small preview of only the photos until the invoice is paid. If you’re extra nervous about paying an invoice before seeing the final product then let us know and we can help give you a more comprehensive preview!

For uploading to the MLS, click to the MLS download button. This will download the photos at an optimal file size to upload quickly to the MLS without any loss in quality. For creating printed marketing materials like flyers, posters, banners, etc. then click the Orignal download button. This will download the photos at their original size making them the largest size and highest quality for these larger viewing formats.

Yes, of course! We’re in the business of client satisfaction so let us know what you need and we’ll make it happen! Simply reply to your delivery email or send us a text with your request.

How to get your 3D Tour Link on the App

To share your video on the MLS, you will copy the video link provided on the Download Page (if you have a marketing kit) and paste it into the virtual tour box on your MLS listing page. If you do not have a marketing kit, then you can ask us for a link and we'll be happy to provide you one! BEST WAY! Create a YouTube channel (super easy!) and upload all of your listing videos to it! This will allow you to get/share a link to your video in perpetuity AND drive all viewer traffic back to a channel owned by you for possible lead generation!

Your photos are ready to download! The "Preparing" status just refers to the activation status of the property website. If a marketing kit hasn't been activated then it will always say "Preparing" which is the default status for sites that haven't been activated yet. You can activate your property website from the Site Activation page inside the job. Check out the FAQ and video tutorial for that if you have questions! If you see the "Wake Up Media" button then you can click that and your media will be available for download on jobs that have been sitting around long enough that they fall asleep for storage purposes.

You can edit the social media assets on the “Marketing Kit” page inside your job. Everything is automatically created for you when the photos are uploaded! Your branding info and the listing info are pulled from your account profile and the listing’s Site Data page, respectively. The default included photos in the social media template are determined on your Site Media page. Any photos that you favorite (click the star icon) will automatically be placed on your marketing kit assets and override the default selection/order while any photos that you hide (click the eyeball icon) will not be displayed.They can also be changed by clicking the Edit button the asset!

Yes, as long as it is uploaded to your account profile, your logo will automatically be included in any of the marketing kit assets that include a logo in the template. For the assets where the logo is not included in the template, you can add it by clicking on any of the photo elements which will pull up a menu of the photos attached to your listing (including your headshot and logo). If you click your logo it will then replace that photo element.

Yes you can! If you go to the Site Media page inside your job and scroll down you will see a section called Site Attachments. Upload any additional documents that you would like and they will appear as a button under the property info section. When the button is clicked it will open the attachment in a separate window.

You can change the flyer template or edit an existing template on the “Print Materials” page inside your job. Your branding info and the listing info are pulled from your account profile and the listing’s Site Data page, respectively. The default included photos on the flyer are determined on your Site Media page. Any photos that you favorite (click the star icon) will automatically be placed on your flyer (and marketing kit assets) and override the default selection/order while any photos that you hide (click the eyeball icon) will not be displayed.

Yes. We can add a secondary agent to the job who can access the media and can be displayed on the property website and marketing kit materials. Just let us know! The property website templates are limited to showing only one headshot and one agent’s contact info which will default to the primary agent. The secondary agent’s name will appear at the top and bottom of the website templates.

Property websites are delivered inactive so that they’re not available to the public before you are live. When you’re ready to go live you can activate it from the Site Activation page for the job on your account. Once you click the activation button then your links will be active and your site searchable on the web. Note: if your site is active and the link still isn’t working then be sure you’re sharing the link from the Site Activation page and not the “Preview Site” button link at the top of your job page.

The marketing kit includes professionally designed, pre-made, and customizable marketing & social media assets like: Property Website Reels Storie Posts QR Code Flyers Lead Capture Included in our 3 core packages!

Yes you can! You can download just the QR code image from the marketing kit page under the "Your Branded & Unbranded Property Site" section. At the bottom left of that graphic you’ll see the QR code with a download button underneath it. The QR code will drive traffic to you via the property website!

You can change the website template or edit an existing template on the “Site Design” page inside your job. Your branding info and the listing info are pulled from your account profile and the listing’s Site Data page, respectively. The default included photos on the website are determined on your Site Media page. Any photos that you favorite (click the star icon) will automatically be placed on your flyer (and marketing kit assets) and override the default selection/order while any photos that you hide (click the eyeball icon) will not be displayed. The video or 3D tour included at the top or bottom of your property website are pulled from the “Embedded Media” section of your Site Media page. These can be added, removed, or switched to top or bottom. You can add supplemental documents (like a seller’s disclosure) by uploading to the “Site Attachments” section of your Site Media page.

You can add a headshot and a logo to your account under your account details on the right hand side where it says Account Photo and Logo. These images will automatically be populated onto your listing site and marketing kit materials. You can also do this from the marketing kit page.

You can activate your property website in a couple of ways: Delivery Email - on the delivery email there is a button called "Publish My Site" which will instantly activate your property website (be sure you're ready to go live!). Your Account - Go to your job on the dashboard, go to the Site Activation page, and click the Activate Now button. You can also do so by clicking the Go button under Live on the same page. It is also possible on this page to schedule a date/time for this page to go live.

“Preparing” is the status of any job with a marketing kit and property website that you have yet to activate. It does not reflect the delivery or completion status of your shoot. To go from Preparing to Live, you can activate your property website from the Site Activation page in your job.

Yes! Just send us a message letting us know which photos you would like staged and if you have a style preference. Virtual staging is $30/photo.

There are a couple of methods the tool uses to calculate the square footage of a room. While rectangular rooms are pretty straight forward (multiply length x width dimensions), non-rectangular rooms use Gauss’ area formula to get as accurate a measurement as possible. The length and width dimensions shown on the floor plan for non-rectangular rooms will be approximate estimations so a simple length x width calculation doesn’t always equal the square footage shown.

You can see examples of all of the types of videos that we offer here: jordanwyattashley.com/video We offer two types of videos: cinematic and walkthrough. A cinematic video includes multiple interior clips with cinematic movements, including detail shots, while a walkthrough video includes a single one take walkthrough clip of the interior. Both videos include similar exterior clips shot mostly by drone. A premium video is a piece of art that combines advanced shooting and editing techniques and is designed to truly stand out!

Agent Intro - includes a 15-20sec on camera scene where you give a brief intro of the home. (limited to one scene) Creative Intro LITE - includes multiple on camera scenes giving the opportunity to get creative and really highlight the lifestyle of the home. (limited to shooting at the listing) Creative Intro PRO - includes everything the LITE does plus filming at another nearby location like a shopping center, golf course, coffee shop, clubhouse, etc. helping you sell not only the house but the lifestyle that comes with it!

A twilight shoot is when we do a photography session just after sunset. It requires a separate appointment from any daytime shoot. These are done to show off the beauty of a home at the twilight hour and feature the interior and exterior lighting design. At this time the ambient lighting is balanced with the interior lighting and we can capture a glimpse into the home from the outside showing potential buyers what it would look like to view it at this time of day. These images are great for helping a listing to stand out, especially a luxury one! If a home does not have great interior or exterior lighting then a virtual twilight may be a better, more affordable option!

Our floor plan measurements are 95-97% accurate! Please note - they are intended to be a marketing tool and not official measurements.

We recommend choosing a video type based on what your goals are for the video and where you’d like it to be seen the most. Vertical is best for social media and horizontal is best for web, YouTube, your portfolio, etc.

The Land Development Package will include a wide angle shot including a plot map showing/labeling all of the plots in two of the photos and two of the video clips. We will also take a front straight on shot of each plot and add a label. (see attached photo and video clip example) The key difference between the Land Development Package and the Land Package is the illustration of the individual plots. The Land Package is more for a large piece of acreage, like something you would list out in the country that a single buyer would be looking at, as opposed to a development for multiple buyers.

If we shoot your video horizontally then yes! But please note - it will be a center crop of the horizontal video with the sides cut off, not a second edit. The downside is that you're missing some detail on the edges of the frame compared to a video that is shot vertically, so the video won't appear as wide angled as the reels you see us post on our Instagram. If that doesn't bother you then include in your order notes to shoot it "HORIZONTAL" and request a vertical crop as a second version.

Yes! There's a couple of ways we can do this: You can share login info for one account and we can change the info to reflect your brand name as opposed to your personal names. This would centralize everything to one account. The limitation is that you can only use one of your emails as the login. This makes it easier for the person with that email but harder for the other. However, I can add the other as a permanent CC so that they receive all emails such as order confirmations, invoices, reminders, media delivery, etc. We can put both of your individual accounts under a branded team parent group and give you both admin privileges which would allow you to book shoots with your individual accounts to the team account. You can both access the team account’s media and pay invoices. The limitation would be that you still have information scattered between two accounts.

If this happens then please let us know and we can fix it! Or, if you prefer, cancel the shoot on the wrong account and schedule again with the correct account!

If you can’t remember your password then please click the “forgot password” link to reset it. If the email you’re using says “not found” then try your other commonly used emails. You’re likely to find the email that you have on file with us by searching your email app with keywords like “Jordan Wyatt Ashley” or “your photos are ready”. This will likely bring up an archived email thread where you can see which of your email addresses you use with us.

You can find past invoices by logging into your account, going to the Account page, Reports, Purchase History, and searching the desired date range. You can follow this step by step guide: Access Purchase History

The “Use on account funds” radio button should be automatically checked when you go to pay your invoice and your credit card on file will pay for any remaining balance. Confirm this button is checked before completing your payment and you’re good-to-go!

Yes, we can do that for you no problem!

You can easily create an account on our website. You can click the Client Login button at the top right, enter your email, and create a password. If you’ve booked a shoot already then all you need to do is login and create a password using the same email that you’ve used in the past so that you can access your past shoots.

We have zero hidden fees but we do charge for travel when shoots are outside of a 25 mile radius (using Brookside as a center point). We do not charge a rescheduling or cancelation fee. We will only charge a cancellation fee for a shoot that is cancelled after the photographer has already left for the shoot. This is to compensate us for our time and lost revenue due to the appointment time being blocked.

No. You purchased a license to use the photos for the purposes of listing the home and do not own the copyright to the images. If another agent is interested in using the photos then we ask that you kindly direct them our way to discuss licensing options. If they were to use the images without permission from us (the copyright holder) then they could be flagged for violation of US copyright law. For context, buying the copyright/ownership is extremely uncommon in photography because it means a markup on the price of the photos of 10x or more. Whatever the situation is that caused you to ask this question, please contact us to discuss the matter and we’re happy to help find a solution!

Photography is priced based on the services rendered as well as the usage of the photos. Real estate photos include temporary, limited usage rights while rental property, builder and commercial photos include perpetual, comprehensive usage rights making the photos significantly more valuable.

No. In commercial photography you pay for a license to use the photos for the purpose outlined in the terms and agreements. This is standard practice across the photography industry. Photographs (and other media) are copyrighted works meaning that their ownership belongs to the creator. The creator of the copyrighted works sells licenses to their customers to use them with specific usage conditions outlined in an agreement. The more usage the photos have included in the agreement the more valuable the copyrighted works become and therefore usually command a higher price. Selling ownership of the works is the most valuable of all because the creator loses their ability to use their works to create additional revenue and to market their own business on their web, socials, or portfolio. The new owner can now do whatever they want with the works, for example selling their own licenses for revenue. Real estate listing photos are able to be priced so much more affordably than other commercial photography because the photos are not worth that much to you after the home is sold and the temporary, short-term usage outlined in your purchase agreement is reflective of that. This is why you are prohibited from selling the photos to another agent or gifting them to a third party. That right is reserved for the owner of the copyright. This is similar to buying a song on iTunes, an online course, or a piece of software (e.g. MS Word). Yes, you pay for it, but you know you don’t own the song or online course or have the right to sell or gift it to someone else. These companies put measures in place making it difficult to do this whereas, in contrast, it is impossible for a photographer to keep bad actors from using their photos outside the terms of their agreement without relying on honesty and integrity.

When purchasing commercial photography (like any copyrighted works), you are purchasing a license to use the photos (all media) for the purposes outlined in the usage agreement. What you are NOT buying is ownership of the photos, videos, and media. What does this mean? This means that you can use the media to market the listing while it’s being sold and that you cannot sell, share, or gift the photos to a third party without the photographer’s (copyright holder) permission. Doing so takes away from the photographer’s ability to create additional revenue from their copyrighted works. Think of it as sharing a Netflix password with 5 of your friends. This violates their terms and takes away from their ability to sell a subscription to 4 more customers. While you may not feel bad doing this to a billion dollar company, consider how it would affect a small, local business owner like my company or your business.

No. You purchased a license to use the photos for the purpose of listing the home and do not own the copyright to the images. If another party is interested in using the photos then we ask that you kindly direct them our way to discuss licensing options. If they were to use the images without permission from us (the copyright holder) then they could be flagged for violation of US copyright law. For context, buying the copyright is extremely uncommon in photography because it means a markup on the price of the photos of 10x or more. If a third party is interested in getting photos from a particular listing to market their business then let’s make a game plan beforehand to make sure everyone’s needs are met!

It is a sad fact that after uploading the high quality photos you receive from us to the MLS and other online platforms that their quality is degraded. This is due to a process called compression. The MLS and other online platforms host so many photos that it is impossible for them to store all of the large, high quality images they receive so they are automatically run through a compression algorithm that makes the images smaller and easier (cheaper) to store. This is why you may notice that the photos you just uploaded to the MLS or Instagram look slightly off or blurry compared to the ones that you have on your computer. For context, the Heartland MLS compresses image files to a resolution of 640 pixels on the long edge and we deliver our MLS size photos at 2400 pixels on the long edge.

Technically, we can successfully shoot a listing without power! It comes down to preference on what you would like to do. Things to note: It will have the lights off which is an editorial look which is nice, unless you want to showcase any interior lighting. Rooms without great natural light will appear a bit darker and moodier. If you’re in a time crunch to list then we can go ahead with the shoot but if you’re not wanting to take the risk then I would recommend rescheduling (no cancellation fee). If you do have us do the shoot without power and you don’t like the results and want a reshoot then you will have to pay for it.

An indoor drone is called an FPV drone and is a special type of drone that’s small, quick, and usually has prop guards for safety. These are different from typical cinema drones which are larger, slower, and have better cameras. These larger drones can be flown indoors in large spaces but are not recommended for doing drone fly throughs.

Media is stored indefinitely but is put to sleep by our system after a few weeks of inactivity. If you’d like to access it then please let us know and we can easily wake it up for you to use!

Need to quickly resize a video to upload to a specific online platform? We recommend opening the video in QuickTime and exporting it as a lower resolution video file to reduce the file size.

Yes, we want you to be happy with your final product! If you’re not, then please give us a chance to fix any issues and change your mind! If it comes to a point where you’re unhappy with your photos and not planning on using them then we’ll be happy to retouch, reshoot, or refund your order!

We are currently only collecting payment upon the delivery of the photos and not when the order is placed.

Yes! There are multiple ways we can set this up to make it quick and easy. Just let us know!

Yes! You can download it here: iPhone: https://apps.apple.com/us/app/jordan-wyatt-ashley/id1668506004 Android: https://play.google.com/store/apps/details?id=com.jordanwyattashley.client&hl=en_US

Our referral program allows you to gift a free 25 photo shoot to a colleague and earn $100 in account credit once their shoot is completed! This is a fabulous win-win that allows you to give the gift of free professional photography and earn a nice reward to apply towards your next shoot. Referrals are huge for us so we really appreciate you doing so and love to reward you for it!

Yes and no. Generally, the larger a photo is (more pixels) the higher the quality is. However, in today’s digital age, everyone is viewing listing photos on their computer or phone which have relatively small viewing displays. Most website hosts recommend uploading photos that are 1200 pixels on the long edge which is an optimal balance of quality and file size. For reference, we deliver our MLS size images at 1500 pixels on the long edge. The MLS, Instagram, and other online platforms will compress these images even further (e.g. Heartland MLS 640 pixels).

Yes, we can shoot photos in the rain! But, please read below: The interior photos will be just fine and the exteriors will have sky replacements and special editing to make them look like a nice and sunny day. Unless it’s raining heavily then we don’t recommend rescheduling purely due to rain. However, rain will be prohibitive when it comes to shooting video because video clips cannot be edited as easily as a photo. Flying a drone in steady rain is a no-go as well. If your shoot includes video and drone then please reach out to your photographer to discuss your options for rescheduling!

We cannot refund a photoshoot if the listing is lost because we have done the work and deserve to be compensated. If the homeowner or another agent asks you if they can use the photos then we kindly ask that you have them contact us to discuss licensing options. You are not the copyright holder of the images so you are prohibited from sharing or selling them to a third party. However, we are happy to work with all parties involved to find a solution for everyone!